New Support for Startup Deal Program

Startup Deal Program started last February 2019 and growing tremendously for over 200 clients nationwide in the Philippines

For 2 months of serving Filipino business owners, Our team saw a high volume of interested clients who want to be part of the program. However, We aim to evaluate every businesses and professional who wants to get a one-year subscription of our Startup Plan at no charge.

We also found out most of the registered program subscribers had very slow response time which affects the project completion and both expectations. Unfortunately, many of them do not have purchase domain as a requirement when getting a website and/or SSL Certificate for your site’s security as optional versus on paid one.

Lastly, Our Web Developers, Graphic Designers, Online Marketing Consultants, IT System Administrators and your Sales & Account Executives work hard to bring your requirements into reality and use it at your business but we receive a report of trying to get in on our program, ask us to create a website and use our outputs to other businesses or competitors who promised something we don’t know.

We created the program to help startups, micro, small and medium enterprises to have their Digital Team (IT and Marketing) from us. Let’s make some a little details:

PRICING: As low as Php 1,500 per month, you can get a website, online marketing consultation and graphic design services. Maybe you can find to others if they can offer this one.

SERVICE REQUEST: You will get what you want. Just let us know and we will do it for you with an expected date of response. Plus, unlimited revisions are guaranteed if you want a best for it.

DEDICATED ACCOUNT EXECUTIVE: You will talk to our Account Executive on your requests and concern via email, chat, phone or even visit our office.

SUPPORT: We are working, accepting and response on your requests from Mondays to Fridays, from 8 a.m to 5 p.m except on holidays and weekends.

TIPS: Do you know sometimes we still work on Saturdays as our dedication to bringing your requests on time?

As a result, We had a meeting last week and come up with a very reasonable “Priority Support”.

LOW = A program client subscriber does not purchase domain or SSL. The ticket takes up to 72 hours of response time.

MEDIUM=A program client subscriber purchase domain or SSL. The ticket takes up to 48 hours of response time.

HIGH = A program client subscriber purchase domain and SSL. The ticket takes up to 24 hours of response time.

The Priority Support will use when you initiate a request. It will affect once you purchase a domain and/or SSL. Also, Your Graphic Design and Online Marketing Consultation will also get the same priority support level.

Example, You purchase a domain and SSL. You will automatically get the Priority Support Level: High. Once you initiate a request, Your ticket will be top of Low and Medium. The Account Executive will process it accordingly and get an immediate response.

The Priority Support will start on the first day of May 2019. If you have questions, don’t hesitate to contact us or you assigned Account Executive.

Installation Fee worth Php 500.00 per domain or SSL purchase but this will be waived for the first 30 days of being a subscriber. For existing subscribers, We will provide complimentarily no installation fee until May 31, 2019.

UNPAID INVOICE: Starting May 1 2019, All upcoming and unpaid invoices will be held for 5 days only and automatically cancel by the system. Please be reminded the invoice does not entitle for reservation. The invoice should be paid first before processing of the service needed.

No Operations on March 22 2019, Emilio Aguinaldo Day

A non-working holiday comes on the 22nd of March, Friday,in the entire province of Cavite in commemoration of 150th birth anniversary of the first Philippine president, General Emilio Aguinaldo.

There will be no operations during this day and back on Monday, March 22 2019 at normal operations.

Gen. Emilio Aguinaldo, one of the revolutionary leaders during the Spanish occupation, was born on March 22, 1869 and died on Feb. 6, 1964.

For urgent concerns, You may email us at info@roc.ph

No Operations on February 25 2019, EDSA Revolution Anniversary

A special non-working holiday comes again on the 25th of February, Monday, the day being the 33rd Anniversary of the EDSA People’s Power Revolution.

There will be no operations during this day and back on Tuesday, February 26 2019 at normal operations.

According to the declaration, the EDSA People Power declaration restored and ushered political, economic and social reforms in the country, thus the declaration.

For urgent concerns, You may email us at info@roc.ph

2018 Christmas & 2019 Neaw Year Holiday Changes

Dear Clients, 

We hope you’re enjoying this holiday season. We just wanted to inform you of some changes in ROC.PH operations over the next ten days. When operations are shut down this means your payments won’t be marked received and outputs won’t be sent to your designated distributions. 

Monday December 24th 2018 (Christmas Eve) – No operations
Tuesday December 25th 2018 (Christmas Day) – No operations 
Monday December 31st 2018 (Special Holiday)- No operations 
Tuesday January 1st 2019 (New Year Day) – No operations 

Additionally there will be no office operations on the following days December 26th to December 28th. Our normal operations will resume on January 2nd 2019.

Feel free to email info@roc.ph with any questions. 

Best, 
Luis Orca
HR & Finance Manager